Refund policy
We want you to love every JHORA purchase. If something isn't quite right, we're here to help.
Returns
Eligible items may be returned within 30 days of delivery.
To qualify for a return, items must be:
- Unused and in their original condition
- Returned with original packaging
- Accompanied by proof of purchase
To begin a return, please contact us at info@shopjhora.com with your order number and reason for the return. Once your request is approved, we'll provide instructions for returning your item.
Personalized & Made-to-Order Items
Many JHORA products are thoughtfully made to order or personalized just for you. Because of their custom nature, these items are generally not eligible for returns or exchanges unless they arrive damaged, defective, or incorrect.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery with your order number and photos of the issue. We'll work quickly to make it right.
Exchanges
At this time, we do not offer direct exchanges. If your item qualifies for a return, you may place a new order for your preferred item once your return has been processed.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.
If you have any questions, we're always happy to help. Please contact us at info@shopjhora.com.